FAQs AND ANSWERS

So how does it work?

The SILKYSMOOVETOUCH Handset uses IPL (Intense Pulsed Light), which is a modern type of laser hair removal used for long-term, pain-free hair removal. When our Handset is used on your hair, it absorbs the IPL which then heats and destroys the targeted hair cells.

Is it safe?

Absolutely! There have been a number of studies around the world which prove the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe and effective method of hair removal.

Does it hurt?

One of the many advantages of our Handset over other types of laser is that it is pain-free. Most customers explain the feeling as a warm sensation on the skin.

Is it permanent?

Our Handset offers extremely long lasting results however no form of laser hair removal is permanent, even at the clinics. Just be careful when companies claim “permanent” hair removal, as this term technically means that there will be no regrowth of hair for 6 months. To maintain long-term results we advise using our Handset once a week for 8 weeks, then just once every few months for maintenance.

Do I need to wear eye protection?

No, eye protection is not required whilst using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.

How long will it take before I start seeing results?

Most users start to see a reduction of hair in just 2-3 treatments using our handset, with complete results after 9 treatments. However, results can vary from person to person.

How often do I need to use it?

We recommend using your handset once a week for the first 8 weeks. After this period we recommend using your handset once a month, for 2 months or until satisfied. If you would like to maintain hairless, smooth skin, we recommend using your handset once every 2 to 3 months, or as needed.

How many year will this product last?

Our handsets have a use-life of 400,000 flashes, which will last well over 12 years if used as directed.

How strong is this product and its energy output?

Our handsets have an energy output of 4.9J/cm2, this means it is ideal for safe hair removal, and is also approved for effective at-home use.

What areas of my body can I use this product on?

You can use your handset on your whole body, including your brazilian and face (just be sure to not get too close to your eyes).

Do I need to shave before using this product?

Yes, we recommend shaving the areas you wish to target before using your handset.

Which hair removal methods can I use between treatments?

Between your treatments you should only shave when required. We recommend never waxing, plucking, or epilating as these hair removal methods removes the entire root, which is what absorbs our handset's light during the treatment.

Are there any reoccurring cost?

No, unlike laser-clinics, our handset is a once-off purchase. There is no need for replacements or refills. Simply plug in and go!

Can I buy now and pay later?

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Does it work on all skin tones?

Our handset is suitable for all but the darkest skin tones. Please refer to our skin tone chart below to see whether or not our handset is suitable for you.

Does it work on all hair colors?

IPL targets melanin in your hair which absorbs the light's energy, and therefore IPL is may not be so effective on very light blonde, red, or grey colored hair.

Is it safe to use while pregnant or breastfeeding?

Although no evidence stating that IPL has negative effects on pregnant or breastfeeding women exists, we still cannot recommend using our handset if you are pregnant or breastfeeding, just as a precaution.

Is it safe to use over moles or freckles?

No, you should not use IPL over very dark freckles or moles, although light freckles are okay.

Is it safe to use over tattoos?

No, you should not use IPL over tattoos, although going around tattoos is fine.

Can I use this product before or after tanning?

If you have been tanning recently, we must recommend waiting 2 weeks before using your handset. Please also wait at least 48 hours to tan after using your handset. Artificial tan should also not be on your skin whilst using your handset.

How is the handset powered?

Our handsets come with a 12V power supply.

Does the handset comes with a warranty or money-back guarantee?

Yes, our handsets come with a 12-month warranty and 90 day money-back guarantee.